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Definition of Escalation plan
1. Noun. (context: call center jargon) A plan that specifies actions be taken when the telephone queue begins to build beyond acceptable levels. ¹
¹ Source: wiktionary.com
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1. Noun. (context: call center jargon) A plan that specifies actions be taken when the telephone queue begins to build beyond acceptable levels. ¹
¹ Source: wiktionary.com