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Definition of Service level agreement
1. Noun. A contract between the provider of a service and a user of that service, specifying the level of service that will be provided. ¹
¹ Source: wiktionary.com
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1. Noun. A contract between the provider of a service and a user of that service, specifying the level of service that will be provided. ¹
¹ Source: wiktionary.com